ace778 Privacy Policy

This Privacy Policy ("Policy") is published by ace778 ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at ace778.pro ("the Platform"). It describes how ace778 collects, processes, stores, and protects the personal data of individuals ("you", "your", "the User") who visit the Platform, register an account, or otherwise interact with our services — including cricket betting, live casino games, slot games, fishing games, and all associated account and payment facilities.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which are published on the ace778 Platform and are incorporated by reference into this document. Together, these three documents govern your relationship with ace778 in its entirety.

ace778 collects personal data through several channels: directly from you when you register an account or use Platform features; automatically through your device and browser as you navigate the Platform; and from third-party identity verification and payment processing partners where necessary to fulfil our legal obligations. The categories of personal data we collect are described in the table below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or health data — except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request, in which case it is handled with the highest level of care and is never shared with third parties for commercial purposes.

ace778 uses the personal data described in Section 2 for the following specific purposes. We process your data only where we have a lawful basis for doing so, as described in Section 4.

• Account Creation and Management: To register your ace778 account, verify your identity, maintain your account profile, and provide you with access to the Platform's features following ace778 Login.
• Transaction Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT TRC20; to verify payment source ownership; and to maintain accurate financial records in compliance with our licensing obligations.
• KYC and AML Compliance: To fulfil our Know Your Customer and Anti-Money Laundering obligations under our international gaming licence by verifying your identity, age (21+), and the source of funds in your account.
• Platform Security: To detect and prevent fraud, unauthorised access, bot activity, multi-accounting, and other prohibited conduct as described in our Terms and Conditions.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to administer self-exclusion, cooling-off, deposit limit, and session control tools in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and administer your account on your instruction.
• Marketing and Personalisation: To send you information about promotions, bonuses, and platform updates that are relevant to your interests — but only where you have given your consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.
• Legal and Regulatory Compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and resolve disputes or enforce our agreements.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the overall quality and performance of the ace778 Platform.

ace778 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is used:

• Contractual Necessity: Processing is necessary to perform our contract with you — that is, to operate your ace778 account, process your transactions, and provide access to the gaming services you have registered to use.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including our international gaming licence obligations covering KYC, AML, responsible gaming, and age verification (21+).
• Legitimate Interests: Processing is carried out in pursuit of ace778's legitimate business interests, including fraud prevention, Platform security, and internal analytics — provided those interests are not overridden by your data protection rights.
• Consent: Where processing is based on your consent — for example, for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ace778 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with third parties only in the following circumstances and strictly on a need-to-know basis:

• Identity Verification Providers: Third-party KYC and identity document verification services used to confirm your age (21+) and identity as required by our gaming licence.
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT network infrastructure providers, to the extent necessary to process your deposits and withdrawals.
• Game Technology Providers: Licensed game studios and platform software providers who deliver the casino games, sports betting markets, and fishing game products available on ace778. These providers receive only the data necessary to operate the specific game or market.
• Regulatory and Law Enforcement Authorities: Where ace778 is required by law, court order, or regulatory direction to disclose personal data to competent authorities, including in the context of AML investigations, we will comply with such requirements.
• Professional Advisers: Legal, accounting, and auditing firms engaged by ace778 in a professional advisory capacity, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the ace778 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the processing of your data that result from it.

ace778 uses cookies and similar tracking technologies — including local storage, session tokens, and device fingerprinting — to operate the Platform, maintain your login session, remember your preferences, detect fraud, and analyse how the Platform is used. The types of cookies in use on ace778.pro are described below:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in to your ace778 account and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your language preferences, game lobby filters, and responsible gaming settings so that your preferences are maintained between sessions.
• Analytics Cookies: Collect aggregated and anonymised information about how users navigate the Platform — such as which pages are visited most frequently and where users exit — to help us improve the user experience.
• Security and Fraud Prevention Cookies: Used to detect and prevent suspicious activity, including bot traffic, multi-accounting, and unauthorised login attempts.

By continuing to use the ace778 Platform after being presented with our cookie notice, you consent to the use of non-essential cookies as described above. You may adjust your browser settings to refuse or delete cookies at any time; however, doing so may impair your ability to use certain features of the Platform, including the ace778 Login function.

ace778 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or our international gaming licence. The general retention periods applicable to the main categories of data are as follows:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in accordance with standard gaming licence AML and record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 5 years following the date of each transaction, as required by applicable financial crime and money laundering regulations.
• KYC Verification Documents: Retained for the duration of your account plus 5 years following closure, or longer if required by a specific regulatory obligation or law enforcement request.
• Gaming Activity Logs: Retained for a minimum of 3 years to support dispute resolution, responsible gaming monitoring, and regulatory audit requirements.
• Support Communications: Retained for 2 years following the close of the relevant support case, unless the matter relates to an ongoing dispute or regulatory investigation.
• Technical and Usage Data: Retained in aggregated, anonymised form for up to 2 years for Platform analytics purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, it can no longer be used to identify you and is therefore no longer considered personal data for the purposes of this Policy.

ace778 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ace778 Platform.
• Encryption at rest for all sensitive personal and financial data stored on our servers.
• Strict role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
• Regular penetration testing and security audits conducted by independent third-party specialists.
• Multi-factor authentication requirements for all internal staff systems that handle personal data.
• Automated monitoring systems that detect and alert on suspicious access patterns in real time.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ace778 will notify you and the relevant supervisory authority in accordance with applicable data breach notification requirements and without undue delay.

Subject to applicable law and the conditions of our international gaming licence, you have the following rights in relation to the personal data ace778 holds about you. To exercise any of these rights, please contact our support team at [email protected] or via live chat. We will respond to verified requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data ace778 holds about you and to receive information about how it is processed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data held about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligation to retain certain data for regulatory purposes.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to Object: You have the right to object to processing based on legitimate interests or carried out for direct marketing purposes.
• Right to Data Portability: You have the right to receive a copy of the personal data you provided to us in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

The ace778 Platform is strictly for individuals aged 21 years and above. ace778 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are under 21, you must not access the Platform, create an account, or provide any personal data to ace778.

If ace778 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data, close the associated account, and void any balances or winnings associated with it. If you believe that a minor has registered an account on ace778, please notify our support team immediately at [email protected].

Age verification via government-issued identification (CNIC or passport) is conducted as part of our standard KYC process before the first withdrawal is approved. This measure is one of several safeguards ace778 maintains to enforce our 21+ age restriction.

ace778 operates under an international gaming licence and may process or store certain categories of your personal data on servers located outside Pakistan. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that available in your country of residence, ace778 implements appropriate safeguards to protect that data — including standard contractual clauses, data processing agreements, or equivalent contractual protections with the relevant data processors.

By registering an account on the ace778 Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan as described in this section, subject to the protections outlined above. If you have questions about the specific safeguards in place for any international transfer, please contact our support team.

The ace778 Platform may contain functionality powered by third-party service providers — including game studios, live dealer streaming platforms, payment gateways, and identity verification providers. Each of these providers operates under its own privacy policy and data processing terms. ace778 conducts due diligence on all third-party providers before engagement and requires contractual commitments from them to process data only as instructed by ace778 and in a manner consistent with this Policy.

ace778 accepts no responsibility for the privacy practices of any third-party platforms, websites, or services that you may access independently and that are not directly operated by or on behalf of ace778. This Policy applies solely to data processed in connection with the ace778.pro Platform.

ace778 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the features and services offered on the Platform. Where changes are material — that is, where they meaningfully affect how your personal data is collected or used — we will provide reasonable notice by publishing the updated Policy on this page and, where practicable, by notifying active users via email or in-platform notification.

The "Last Updated" date at the top of this page reflects when the most recent version came into effect. Your continued use of the ace778 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. We recommend that you review this page periodically to stay informed of any changes.

If you have any questions, concerns, or complaints about this Privacy Policy or about how ace778 handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available within the Platform 24 hours a day, 7 days a week following ace778 Login. Average first response under 2 minutes.
• Email: [email protected] — responses within 1 to 4 hours during standard business hours.

If you believe that ace778 has processed your personal data in a manner that infringes your rights under applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority or data protection regulator in the jurisdiction where the alleged infringement occurred. ace778 would, however, encourage you to contact us directly in the first instance so that we have the opportunity to address your concern before you escalate the matter to a regulatory body.

This Privacy Policy was last reviewed and updated in January 2026.